How Does It Work?

How Does A Virtual Phone System Work?
 
A Virtual Phone System or Virtual PBX is a VoIP phone service that unites all of your business phones (regardless of location) as one complete system. It eliminates the need for complex hardware, lengthy installation and technical expertise, making your business communication easy, affordable and accessible from wherever you need to be.

With a virtual phone system, a call placed to your toll-free phone number or local business number is sent to your automated attendant, which answers with a greeting you have selected or recorded and then routes the call based on how you have configured your auto-attendant. Most virtual phone systems can also receive faxes by automatically detecting if the incoming call is from a person or a fax machine.

With a traditional landline based phone system, each extension would be assigned to a desk phone somewhere in the office where the phone system is installed. With a virtual phone system, you can assign that extension to any phone number, anywhere in the world. You can also assign an extension to multiple phone numbers that will ring until answered, and if unanswered, will return to the voicemail box of your choice. Many systems also allow voice mails to be converted to emails so that you can easily manage all of your communications from one location.

A virtual phone system allows small businesses and home-based businesses to have employees or offices anywhere in the world... all easily reachable by your customers and clients through a single phone system. You can also transfer calls between extensions anywhere in the world. Try that with a traditional PBX phone system.

The following video from RingCentral provides an overview of a Virtual Phone System.
 

 
Simple Overview

Auto Attendant with menu options for call routing.
Calls can be directed to any employee, anywhere in the world.
Voicemail, faxing and conferencing included.
No hardware or software to buy or maintain.
A very affordable flat monthly rate.