Phone.com Virtual Office Review

A

300

1

$14.88

4.9¢

Unlimited

B

600

2

$24.88

4.9¢

Unlimited

C

1000

3

$39.88

3.9¢

Unlimited

D

2500

3

$74.88

3.5¢

Unlimited

A

$4.88/mo.

$35

$0

Free

Free

B

$4.88/mo.

$35

$0

Free

Free

C

$3.88/mo.

$35

$0

Free

Free

D

$3.88/mo.

$35

$0

Free

Free

 
Phone.com Customer Feedback

The company I used to run used Virtual PBX as a hosted phone solution, however you product is so much more enjoyable to use. Great interface, great pricing, and features that work the way you expect them to. You’re definitely living up to your company’s name–I can’t wait to see what new features and products you have in store!

Matt Lightner

Phone.com has passed all of our expectations. Our leadership staff believes this is definitely one of the best business decisions we’ve made. A lot of our client contact relies on telephone service and our Phone.com service has really helped improve our client relations and professionalism. Among out favorite features are the scheduling flexibility and multiple call routing options. The control panel is very easy to use, making setup a painless process. We have also been very happy with the Tech Support, the chat agents have always been professional and helpful and go above and beyond to make sure our service is working for us. I would highly recommend Phone.com to our clients and colleagues.

Jonathan Jones – President / CEO – Jones Web Designs

Just wanted to let you know that during the last month, as new customers to Phone.com, I had the most valuable service coming from your customer support managers. We had a very unique situation of porting our number which started with one – very uncooperative – phone company and continued with another – more friendly – one. During the entire process your support representative was extremely helpful and her valuable knowledge and guidance finally made the porting process come to its end today. Your company should be blessed having such a great customer service person in your midst.

Elie Livnat, Atlanta

Phone.com is truly amazing! I cannot believe the amount of features that they offer. I have never heard them say “No, we can’t do it”. Thanks Phone.com for listening the what us customers want!

Terry, Customer Service Survey

I have used your customer service twice since signing up for phone.com Virtual Office and both times I was impressed by the service I received and how quickly my problems were resolved. I was so impressed with your service I am switching my home phone to phone.com as well. Thank you for hiring such skilled technicians with excellent customer service skills. You have put my faith back into excellent customer service.

Terry

The Phone.com Virtual Office Phone System offers great flexibility and is cost-effective. Since we have a very limited staff, our time and financial resources can go more towards the services we offer instead of paying excessive phone charges. Phone.com has the best plan and rates in comparison to other companies and provides excellent customer service. Their voicemail and fax service are both incredibly useful. Phone.com delivers what it promises. The one phone company that actually has “truth-in-advertising.”
Finally, we cover a large rural area. We can be on the road in an area that does not get good mobile phone reception, but with Phone.com and my headset, I can make and receive calls and faxes on my laptop on while sitting on the side of a dirt road surrounded by corn fields!

Changing Life Growing You

CompAfriCare is a 501C3 charity dedicated to providing care and assistance to orphans and indigent children in developing countries. We needed a toll free number for our organization that is both free and professional. The Phone.com Virtual Number service is both efficient and professional. The ability to forward calls to cell phones has helped us build capacity as a nonprofit plus Phone.com offers both great customer service and a variety of other useful features. We would also like to thank Grassroots.org for helping us get set up with Phone.com!

Compafricare.org

You guys are the BEST. I have used Vonage, Teliax and Lingo for years but you have the best service quality, features, support and price! Every time I have an issue with Phone,com, issues are resolved very timely and people are professional on the phone, which I don’t take for granted.

Ken Rhie, Trumpia.com

I recently switched from AT&T to Phone.com and am thrilled. The call quality is actually better than with AT&T and Customer service is courtesy and helpful. The new system was easy to install and a my new number was up and running in minutes. I traveled to Europe and was able to use my Voip adapter from there and receive and place calls as if I were at home. Phone.com emails me with a mp3 file of each voicemail as soon as it is recieved; this has proved priceless while traveling. Honestly, I couldn’t be happier.

Andy Mueller

Mr. A. Rabban, Too often complaints are made and not enough recognition is given to helpful employees. I wish to bring to your attention the outstanding custom support Jeremy supplied to me. He patiently set up my account and also helped my son, who I recommended, to set up his business account. As an eighty year old I truly appreciated the time, help and understanding he set forth. I was ready to return to Verizon but his help kept me with Phone Com.

Leonard Marks

I want to thank you all for the great service that Phone.com has provided over the past year. When I was looking to change to a new company last year, I looked at over thirty different companies in the voice mail / voice over IP service / answering service / faxing / emailing service type businesses, to handle all my communication needs with the world. I own two different companies, with totally different types of needs in communication services, and I needed to run both businesses with ONE cell phone. The thirty businesses or more, I personally talked to, when I told them what I needed to do, all I heard from ninety percent of them, we can’t do what you want. I live in the area of the country, that the local phone numbers I had for twenty years, could not be transferred to there company, everyone could port my 800 numbers, but could not port over the local numbers. I had four or five companies say they could port over all my numbers, and all together they wasted almost two months of my time combined, saying they could do what I wanted, call me week later, and tell me they can not do what I need, “sorry we can help you”, and hang up. I finally found Phone.com, not only did they port all my numbers for me, set up the system just like I needed, service has been GREAT !!!!, if there was a problem that needed to be solved, they took care of it now, not next week. They also are one of the few companies in the communication industry that I found, that has 24 / 7 tech support, and on top of that they where by far less expensive then any other company. Now I run everything with one cell phone, and are so thankful that a company like Phone.com is there for me, and other like me.

Mark T. Hanley

I have used many or similar type companies in the past, but by far phone.com has them all beat. Phone.com is an industry leader, and is truly number one. Thank you, phone.com

C. Stanley Principal FCCO

I just wanted to say you have one hell of an employee! Same goes for your service. I am highly impressed especially being in the support industry myself… I am a computer consultant in Virginia and have many clients that will be interested in switching phone service or just getting something new and robust as phone.com

Matthew Demaree, Owner, HTDNET

Phone.com is there to help, from start to finish. I am very impressed with the quality of service and features that Phone.com provides at a fraction of the cost of other companies. Phone.com also has an extremely helpful, knowledgeable support team there to help you with any questions or issues you may have. After switching to Phone.com, my business will never switch to another phone company. I recommend Phone.com for any business.

David Warho, CEO, Technii LLC

I just wanted to let you know that I have used your service
for almost 1 year now in my law firm and it is working great.
Every time I wondered if phone.com had a particular feature, you already had it, or were developing it. I have recently signed up for home service as well. Keep up the good work.

Arthur Piervincenti, Partner, Marshall & Piervincenti, PLLC

Thank you very much for the prompt professional service. Phone.com has given us the options we need as a small company while allowing us to thrive amongst the big boys. I would refer anyone to Phone.com

Sean Samson, CEO, Purgar, Bielinski & Samson, LLC.

Phone.com is one of these services that you ponder on asking yourself how you ever managed without…and are really sorry for not doing earlier. Not only is it cost-effective, it’s a breeze to implement and the customer support people are absolutely amazing. They are very knowledgeable, and they treat you like a VIP customer no matter which package you chose. I would recommend phone.com to my friends and colleagues in an eye blink.

Val Golan, Ph.D., Managing Director, GoLAN Consulting, Inc.

…Yesterday, I called and got John. He was so kind and respectful, it blew me away. I, myself, am totally blind. That is no joke. I literally speaking have no eye-sight at all. I have a program that reads the computer screen to me with computerized synthetic speech. I was trying to set up my virtual office phone number. Not only did John explain where I went wrong, he must have spent at least! an hour and a half with me on the phone teaching me how to navigate the online control panel etc. Never once did he get the least impatient, and was very alert, and very very very out-going…. It was an absolute pleasure working with him. He clamed he knew absolutely nothing about working with blind people, nor with the use of screen readers, nor web site accessibility, however he was incredibly interested in learning more, and seeing how my software worked in relation to you all’s web site. There are a few places that my screen reader does not speak anywhere even close to correctly. He took this very very seriously. I told him what needed to be done to fix the problem, as I myself am a web designer. He notated everything that I said, plus repeated back to me his notes word per word, so that we could make sure nothing had been miscommunicated… He’s very very fortunate to be with such a great company.

Chris Gilland, Admin and founder of Blind Perspectives

Phone.com gave us all the call routing and forwarding solutions we needed. Perfect for a start up. No land line. Only our virtual voice line. We love the fact that we could set up one number and have it go to Providence, San Francisco or Chicago… The electronic receptionist and Menu enables callers to go to each location, to get to the right person. It was a professional, affordable and flexible way to go. No sacrifice of professionalism, or quality.

Joe Gebbia, President, ecolect.net

Our running/social club has nine chapters. We were able to easily set up 10 different mailboxes allowing the different chapters to remotely change the directions to each week’s run. By sharing the cost of the phone, we have a full fledged voicemail system for each club for less than $2 a month. The ease of using the interface, the sound quality of the voice server, the free text to speech feature, and the great customer service all combine to make phone.com the best deal in both VOIP and Virtual Office.

Mark Gross, President, Quick Messenger Service

We are very satisfied customers of Phone.com. Not only do they have great rates and a phenomenal service, but they support you every step of the way. Even though their service was very easy to set up, they were there to answer any questions we had. In addition, their customer service organization is world-class,–extremely knowledgeable about their offering as well as very customer-centric.

Matt Malden, CEO YieldSoftware

By outsourcing our main local, toll free and fax numbers to Phone.com, we are protected against unnecessary interruptions resulting from local service provider outages. In a matter of seconds, Phone.com’s web-enabled system allows us to quickly respond to interruptions by forwarding our numbers to another office location. Consistent telecommunications are critical to any business and Phone.com provides an essential risk management tool that will help you achieve 24/7 uptime.

Rick Lopez, President and Founder, Insurance Tracking Services, Inc. (ITS)

I use call forwarding – from our main Phone.com toll free number, which gives the business more credibility. People think it’s a large company when they call. I think if we didn’t have that image our sales would be much lower. When I can’t pick up calls voicemail messages go back to my virtual office, my Phone.com online account. I get message alerts, so I can get to my messages quickly. If I couldn’t I’d lose a lot of business. You see, potential customers generally need a call back ASAP or they lose their nerve, because it’s dating, and usually never call back. Another great feature are my special promotions messaged to callers via special greetings, because they might not hear about certain pre-dating events otherwise. Phone.com allows me to always respond quickly, or always have a vehicle to collect all my calls. I can’t always be there. But I’m always covered, thanks to the great Phone.com system!

Marc Jones, Founder, Date-in-the-City.com (877) 909-CITY

I recently called customer service to initiate my 800 number and voice mail system. Phone.com’s representative was the best customer service representative I have ever spoken with for any product. He patiently guided me through the entire setup process making relevant and helpful suggestions all along the way. His dedication was commendable and I will stay with Phone.com for my voice and data services for good. Thank you for your outstanding service!

Daniel Turgel, Kane Venture Group, LLC

I am very pleased with my experience as a phone.com customer. First, the support and customer service has been fantastic, walking me through every step, working to get my phone system up and running and available whenever I need help. I love the convenience of phone.com. The features are great, being able to forward my number to any phone and the options to get messages via email. Having an 800 # perfect for small business and the self employed; it gives instant credibility at a can’t beat it price. Thanks phone.com!

Carrie Grange Isaacson, LCSW and founder of Baby Maven

I must tell you that through the calls and emails the phone system now works the way we want it! There isn’t anything I can say other than a great big wonderful THANK YOU! I sincerely appreciate you understanding and work ethic in solving this problem. Your support team is the best!

Michael Tinger, First Choice Energy, LLC