When Callers Are On Hold, Don’t Keep Them In Silence
Placing callers on hold is, unfortunately, a fact of life. What can differ is what these callers experience when they are placed in phone system limbo...
Harness the Power of the Telephone
Good or even acceptable telephone manners have never been taught in our schools, despite the reality that proper handling of a phone call is one of th...
Technology Shouldn’t Change Basic Communication Skills
The art of communication is being lost in a sea of technology. However, the old rules still apply and Hal Becker from the Tampa Bay Business Journal s...