When Callers Are On Hold, Don’t Keep Them In Silence

Placing callers on hold is, unfortunately, a fact of life. What can differ is what these callers experience when they are placed in phone system limbo. By using a message and music on hold program, you can give callers an entertaining alternative to waiting in

So long, John Philip Sousa. Hello, Kenny G. That was the short-lived message House leadership sent to lawmakers over the break, as the “on-hold” music that so many constituents hear when they call their congressman was switched from patriotic tunes to smooth jazz standards

Wow! We knew it was a lot, but 1.2 years!?  Newsweek ‘On Hold and In Hell’