On Hold Statistics

USA BUSINESS TELEPHONE TODAY in Washington, D.C. conducted a survey to determine the effects of putting callers “on-hold.” The callers surveyed were routine callers seeking information. A total of 30,000 callers were placed “on-hold” for one minute under various conditions. Each call was then

So long, John Philip Sousa. Hello, Kenny G. That was the short-lived message House leadership sent to lawmakers over the break, as the “on-hold” music that so many constituents hear when they call their congressman was switched from patriotic tunes to smooth jazz standards