On Hold Breaking Point: New Study Reveals Stress Levels Soar For Callers Waiting At Least 5 Minutes

Researchers in the U.K. polled people to find out when their frustration kicked in after being placed on hold. They found it happens between five and six minutes. More than half of the people who responded said they have been irritated waiting on a

Does your company have a website? Good… that’s important. Every business should have a website. Even a one page presence is better than none at all. The Internet has changed our lives forever and for the younger generations, they don’t know a world without

Playing a radio or an iPod inside a business or allowing customers to enjoy a CD might seem innocent, but could be a violation of copyright laws and have big legal ramifications for businesses.  Read More