Phone On Hold News

On Hold Breaking Point: New Study Reveals Stress Levels Soar For Callers Waiting At Least 5 Minutes

Researchers in the U.K. polled people to find out when their frustration kicked in after being placed on hold. They found it happens between five and six minutes. More than half of the people who responded said they have been irritated waiting on a call and 4 out of 5 have gotten so upset, they hung up. Results of this poll also showed that 67% of participants felt “annoyed” at having to wait at all. Almost one-third said they felt stressed being on hold for an extended period of time and 19% said they got “angry.” Read More

Can you imagine if they had to listen to a static-filled radio or heard nothing? A quality on hold message and music program can provide a more positive experience for your callers. However, it’s still important to keep hold time to a minimum.

In A High-Tech World, The Phone Still Rules

Does your company have a website? Good… that’s important. Every business should have a website. Even a one page presence is better than none at all. The Internet has changed our lives forever and for the younger generations, they don’t know a world without the web.

However, even with smart phones and social networks and all the other communication tools we have thanks to the Internet, we still talk to each other, and most communication is still done over the phone. This is especially true for business.

Of course you want to make sure your website is effective and looks great, but don’t forget your phone etiquette. This includes: answering the phone promptly (before the third ring if possible) and speaking clearly in a pleasant tone of voice.

I know I am stating the obvious here, but many companies don’t consider how they sound when they answer the phone and that first impression will stay with the caller long after the call is completed.

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