In A High-Tech World, The Phone Still Rules
Does your company have a website? Good… that’s important. Every business should have a website. Even a one page presence is better than none at all. The Internet has changed our lives forever and for the younger generations, they don’t know a world without the web.
However, even with smart phones and social networks and all the other communication tools we have thanks to the Internet, we still talk to each other, and most communication is still done over the phone. This is especially true for business.
Of course you want to make sure your website is effective and looks great, but don’t forget your phone etiquette. This includes: answering the phone promptly (before the third ring if possible) and speaking clearly in a pleasant tone of voice.
I know I am stating the obvious here, but many companies don’t consider how they sound when they answer the phone and that first impression will stay with the caller long after the call is completed.