For small business owners or those who work out of their homes, one of the most difficult problems to find a solution for is what happens when someone is not in the office to pick up the phone… the call goes to voicemail and sometimes you are not able to return that call for hours. You may feel you are losing potential business. Fortunately, today’s technology provides an answer (pun intended) to this sometimes frustrating scenario.
In today’s business environment, you have to be available at all times and returning a call at a later time may mean an important matter goes unresolved for too long or a business prospect looks elsewhere. You cannot always rely on your cell phone (eg. battery, poor reception, etc). It is better to have a phone system that can find you whereever you are and send a call to another member of your company or worst case, to your company voicemail if you are not available.
For example, when your customer or client calls your office (or home office), you may be on the road meeting other clients. Instead of the call going straight to your voicemail, it can be forwarded to your cell phone after a few rings. Instead of the voicemail saying, “I am not in the office right now so please leave a message or call me on my cell phone at 555-555-5555, ” you can set-up your phones to ring in order (office, cell, etc). You can even set your phones to ring based on time of day or who calls you.
According to Ari Rabban, CEO of Phone.com, “by offering such services to small businesses, you can give out one number that will find you on any of your phones (business or personal) and have one voicemail box set up for all your phones so that you will need to remember different passwords and check several voicemail boxes to check for important missed calls.”
A VoIP Phone System can also make your company appear larger and more professional. A custom welcome greeting, a menu of options (eg. Press 1 for Sales or Press 2 for Customer Service), company directory, music on hold and other features that you would expect from an expensive traditional phone system are now available for small businesses and home-based businesses. Click Here for more information.
GO On Hold audio productions help large and small businesses improve their company image by increasing awareness of products and services, reducing caller hang-ups and promoting special offers.
The following testimonials reveal that GO On Hold customers are pleased with how their hold messages and music programs have benefitted their business.
Hearing Aid provider eliminates silence on hold
“We are very happy with the recording. Thank you!”
Beverly Lew, Sound Advice – Burbank, CA
Dental Office fills the void with custom hold messages and music
“I’m very happy with your service. Very professional and fast. I will be sure to recommend you to anyone in need of your services. Thanks again.”
Sonny Sekhon, Growing Smiles Of Voorhees – Voorhees, NJ
On hold adapter allows New Jersey Dentist to provide music on hold
“Rich has been very patient in assisting me in every step of the way. My boss is very happy with the greetings and music put together. We will definitely recommend GO on Hold!! Many many thanks :)”
Maida Estoque, Dentistry With A Smile – Livingston, NJ
Poor service from a competitior leads Texas Bank to GO On Hold
“Amazing and FAST service. Quality is over the top. Go On Hold exceeded my expectations. We will definately be turning to them on a regular basis!”
Melea Gault, The Napoleon State Bank – Napoleon, IN
On hold messages for veterinary hospital; Static-filled radio replaced with high-quality custom on hold recording
“It was a pleasure dealing with Rich. Made entire process easy. In today’s world,it is refreshing to have the customer service that so often is lacking.”
Dr.Steven Dratch, Bay Shore Animal Hospital – Bay Shore, NY
Thank you for choosing GO On Hold. We appreciate your business.
Every person who calls your business is a potential revenue source. If they are not a current customer, they have the potential to become one if they are satisfied with your company’s offerings. What better way to communicate what you have to offer than through on hold messages?
With custom messaging on hold, you present a professional image while your clients and potential clients hear about your company’s products and services. Many businesses use this method because it is cheap and can automatically reach a large number of people.
On hold messages spice up your “dead-air” and improve your image by building your brand loyalty, increasing sales and preventing hang-ups.
This free publicity opportunity for your business can also inform your callers about all of your services and available products, especially those they may not have been aware of before calling.
Advertising on hold is ideal for almost any business. It’s a great way to share information with your customers and remind them you value their time.