Missed Calls = Lost Business?
For small business owners or those who work out of their homes, one of the most difficult problems to find a solution for is what happens when someone is not in the office to pick up the phone… the call goes to voicemail and sometimes you are not able to return that call for hours. You may feel you are losing potential business. Fortunately, today’s technology provides an answer (pun intended) to this sometimes frustrating scenario.
In today’s business environment, you have to be available at all times and returning a call at a later time may mean an important matter goes unresolved for too long or a business prospect looks elsewhere. You cannot always rely on your cell phone (eg. battery, poor reception, etc). It is better to have a phone system that can find you whereever you are and send a call to another member of your company or worst case, to your company voicemail if you are not available.
For example, when your customer or client calls your office (or home office), you may be on the road meeting other clients. Instead of the call going straight to your voicemail, it can be forwarded to your cell phone after a few rings. Instead of the voicemail saying, “I am not in the office right now so please leave a message or call me on my cell phone at 555-555-5555, ” you can set-up your phones to ring in order (office, cell, etc). You can even set your phones to ring based on time of day or who calls you.
According to Ari Rabban, CEO of Phone.com, “by offering such services to small businesses, you can give out one number that will find you on any of your phones (business or personal) and have one voicemail box set up for all your phones so that you will need to remember different passwords and check several voicemail boxes to check for important missed calls.”
A VoIP Phone System can also make your company appear larger and more professional. A custom welcome greeting, a menu of options (eg. Press 1 for Sales or Press 2 for Customer Service), company directory, music on hold and other features that you would expect from an expensive traditional phone system are now available for small businesses and home-based businesses. Click Here for more information.