“We Never Put People On Hold”
"Well... we try not to put callers on hold"
"We only put customers on hold for a short period of time"
That's good. And you do that because you ap...
On Hold Facts and Figures
A NATIONAL STUDY PUBLISHED BY NORTH AMERICAN TELECOMMUNICATIONS ASSOCIATION REPORTS:
Callers with SILENCE-ON-HOLD will abandon their calls in less ...
Increase Caller Retention And Sales
Nobody likes to be put on hold. It ranks somewhere between an IRS audit and having a root canal. However, it’s likely you will have to place callers o