“We Never Put People On Hold”

“Well… we try not to put callers on hold”

“We only put customers on hold for a short period of time”

That’s good. And you do that because you appreciate your customer’s business and value their time. Your in good company… many business owners feel the same.

However, we have also discovered that many business owners avoid putting customers on hold because their callers might hang-up when they hear silence.

That does happen, but when your callers hear a custom on hold message and music recording, not only do they know they are still connected, but you also show them you care.

And most important, you no longer have to think about it. There is now a continuous message playing for your callers and selling your business. You may start putting people on hold on purpose.

Most companies try not to put people on hold, but you can only answer one call at a time. In addition, with multiple phones and calls being transferred from one person to another, putting people on hold is unavoidable.