Captivate Your Callers With On Hold Messages

Every person who calls your business is a potential revenue source. If they are not a current customer, they have the potential to become one if they are satisfied with your company’s offerings. What better way to communicate what you have to offer than

You may already know you need to replace the silence or the static-filled radio your callers currently experience while waiting on hold. For years, multiple studies have found that when callers were presented with On Hold Messages versus silence or a radio commercial, they

NPR Marketplace recently published an article about on hold music that posed the question: Does music actually make the experience of being on hold any less frustrating? Most of us can probably answer that with ‘I don’t know’ or ‘maybe’ and the research supports