Do Callers Hear The Same Message Each Time They Are Put On Hold?

No, and that’s a good thing. On Hold Message and Music recordings play continuously, even if there are no callers on hold. If two callers were put on hold a minute apart, they would both hear the same message at the same time, but

You advertise your company in the newspaper, on radio and television, or through direct mail to get people to call your business.  Do you stop selling when they do?  Consider the following: 7 out of 10 callers are placed on hold (70 percent)* Callers

Many business play music on hold without a message. When your callers hear only hold music, does it really provide any value to your business? According to two recent independent surveys, 88 percent of all callers prefer on hold messages to other options, including