Do Callers Hear The Same Message Each Time They Are Put On Hold?
No, and that’s a good thing. On Hold Message and Music recordings play continuously, even if there are no callers on hold. If two callers were put on hold a minute apart, they would both hear the same message at the same time, but the first caller would hear one minute more of your on hold program than the second caller.
In addition, because an on hold message and music program covers all of your lines, all customers placed on hold hear the same message and music recording. A caller would have to be on hold longer than the length of your recorded session before they would hear your on hold recording repeat.