Customer Feedback

GO On Hold Service offers messagesonhold and music recordings for large and small businesses. Our on hold productions help companies improve their image by increasing caller awareness, decreasing caller hang-ups and promoting company services and specials.
But don’t just take our word for it! Our customers are excited and happy with what our on hold message and music recordings have done for their business. Read below to see what our satisfied customers are saying about their business hold music and message recordings from GO On Hold Service.


“Perfect Service – We were informed of all the options up-front which made it very easy to get out recordings quickly. Great turn around time. It took one week to complete the entire process. Thank you GO On Hold!!”
Wanda Merritt, PKC – Santa Ana, CA
Quality of Overall Customer Service:: Excellent
Friendliness of Your Representative:: Excellent
Professionalism of Your Representative:: Excellent
Production Quality of Your On Hold Recording:: Excellent
Audio Player Sound Quality:: Excellent
Overall Rating:: Excellent
Comments or Suggestions:: “Rich was great.”
Would You Recommend Our Service To Others?: Yes
Jennifer Blair, Antelope Express – Palmdale, CA
“Rich Ellis was awesome. Easy to work with, professional and willing to help with any issue.”
Jean K., Soloway Agency – Port Jefferson Station, NY
“Very please with the work Rich and his team performed. Great speed and delivery.”
Tom Sarach, Reliance Staffing & Recruiting – Virginia Beach, VA
“I received the Hold Music file and it is great. Thank you for a job well done!”
R. J. McKay, Nephrology Associates of Dayton – Dayton, OH
“Very impressed with the service and product. I was promptly contacted to set up my script and had the final product approved in about 24 hours. Sounds great and exactly what we were looking for!”
Todd Lemons, Bethel College – Mishawaka, IN
“Rich made this quick and easy to do. Response time was always immediate. We are very satisfied.”
Marni Zuckerman, KC Tile Restoration – Boynton Beach, FL
“Professional, attentive service. Product was delivered quickly and questions were answered promptly. This is our second time using GO On Hold and I would recommend them to others.”
Wendy Sheaffer, The Omnia Group – Tampa, FL
“Thank you. It sounds great! You are so helpful and I appreciate your efforts in helping us. I will definitely be recommending your services for others I know. Thanks again and have a great day!”
Tiffany Graham, First Capitol Animal Hospital – St. Charles, MO
“We are very happy with the recording. Thank you!”
Beverly Lew, Sound Advice – Burbank, CA
“I’m very happy with your service. Very professional and fast. I will be sure to recommend you to anyone in need of your services. Thanks again.”
Sonny Sekhon, Growing Smiles Of Voorhees – Voorhees, NJ
“The whole process was really easy and quick. I was very pleased with the finished product.”
Tina, Airpark Collision Center – Scottsdale, AZ
“Rich was very helpful and professional.”
Mow Ladipo, Teeth Wise Dental – Houston, TX
“Rich has been very patient in assisting me in every step of the way. My boss is very happy with the greetings and music put together. We will definitely recommend GO on Hold!! Many many thanks :)”
Maida Estoque
Dentistry With A Smile – Livingston, NJ
“Amazing and FAST service. Quality is over the top. Go On Hold exceeded my expectations. We will definately be turning to them on a regular basis!”
Melea Gault
The Napoleon State Bank – Napoleon, IN
“It was a pleasure dealing with Rich. Made entire process easy. In today’s world,it is refreshing to have the customer service that so often is lacking.”
Dr.Steven Dratch
Bay Shore Animal Hospital – Bay Shore, NY
“Very professional & personalized customer service, fast turnaround time, reasonable pricing.”
Jana Jancke
Carbone Restoration, Inc. – Islandia, NY
“Sounds great on our phone system. Appreciate your promptness and professionalism. Will be in touch if we need additional services. Thanks.”
Martin McClellan
Legacy Wealth Planning – Reno, NV
“Great company to work with. I would recommend to anyone.”
Micahel J. Katz
Corporon & Katz, LLC – Aurora, CO
“Thanks for your good service.”
Chris Hayes
AutoTrim & Signs – North Liberty, IA
“Thank you, Rich! Your follow up and expertise really made the process easy!”
Rebecca Taylor
Engel & Voelkers Florida – Naples, FL
“We have downloaded the recordings and they are working great. Thanks for your help.”
Clint B.
Peak Alarm – Salt Lake City, UT
“Extremely quick and easy. Will definitely be coming back in the future.”
Justin D.
HFA – Plymouth Meeting, PA
“Very pleased.”
Mike Henle
Henle Printing Company – Marshall, MN
“Thank you very much – we appreciate your service!”
Beverley Wilcher
Golden Gate Hotel & Casino – Las Vegas, NV
“This sounds great. Thanks again to you and your team for the quick turnaround on the re-recordings. Both voices sound terrific. We really appreciated the prompt responses and attention to detail to get the script exactly how we wanted. The final product was perfect!”
Kindra M.
Caton Financial, Inc. – San Rafael, CA
“This is the second time we have used GoOnHold for our auto attendant and on hold voice over and music, and we could not be more satisfied. From start to finish the process was seamless and my contact Rich couldn’t of been better. If you are looking for a high quality, professional auto attendant service, look no further than”
Jason S.
Visionary Brands, Inc. – West Berlin, NJ
“We are happy with this service. We got it all hooked up and it sounds great! Thanks for all of your help!”
Portwood Dental – Baton Rouge, LA
“Thanks for all your help, the recording sounds great!”
Jessica Wilson
Colorado Skin Care – Highlands Ranch, CO
“It sounds excellent.”
Dr. Thomas Vielma
Vielma Vision Eye Care – Irving, TX
“We are extremely pleased!”
Therese Elliott
Palmetto Endodontics – Columbia, SC
“I am very impressed with your company and the process that you designed to get this done. Very nice. Everything went very smoothly and support was excellent. Thank you very much.”
John J. Hanley
Portlock – Kenmore, WA
“Thanks so much!!! It’s sounds awesome!!! You guys are great and you were a big help! Thanks again!”
Christina Smith
Leslie Jacobs Pediatric Dentistry – Lafayette, LA
“Sounds great – thank you. Take care, it has been a pleasure.”
Tony Torchia
Rotenberg Meril Solomon Bertiger & Guttilla, P.C. – Saddle Brook, NJ
“I can not make enough positive comments about Rich and his staff… true professionalism and an exceptional product. Thank you!!”
Michael DeSanti, DDS
DeSanti Family Dentistry – Albany, NY
“Easy to do business with, and extremely fast delivery.”
Kym Hughes
O.B. One Communications – Lexington, SC
“Rich was fantastic! He was so helpful and always there to answer my questions!”
Mary Beth Puska
Devereux House – Marblehead, MA
“Everything sounds great! Got it up and running…thanks for your help!”
Kelley Kremer
Kremer Dental Care – Chico, CA
“Rich- The recording sounds great – looking forward to hearing it on our phones! Thanks”
Rosemary Jumper
Cosmetic Dental Associates – Red Bank, NJ
“Everything worked out great and we have already received compliments regarding the recording. Thanks again for the prompt and professional service.”
Amy Pierron
Homan’s Insurance – Chickasaw, OH
“Sounds awesome!!! Feel free to use our recording as a sample on your website. Thanks again.”
Mark Staats
SBI/Accurate Bail Bonds – Washington, NJ
“It’s perfect! I’m very happy with the recording…… WOW, what a difference! Thanks,”
Butch Kirk
San Jose Hardwood Floors – San Jose, CA
“This is well done. Quick, fast and incredible service. Just what I like.”
Carl Smudde
Carl Smudde Family Dentistry – Terre Haute, IN
“It sounds good. We are up and running. Thanks.”
Bob Robinson
Even Temp, Inc. – Waco, NE
“Rich was prompt in getting back to us. We had some issues getting the player to work with our phone system (not GOH problem, it was phone system problem), yet Rich continued to check in until he confirmed everything was working.”
Tammy Hutchinson
Caron, Colven, Robison & Shafton – Vancouver, WA
“Sounds great.”
Dave Stewart
Doorbell Dining – Monterey, CA
“Keep up the great work!”
Jason Turnier
Camps ‘R’ Us – Hicksville, NY
“Got it hooked up. Sounds good. Thanks! A satisfied customer.”
Erik J. Tallbacka, DMD
FAGD – Stuart, FL
“WOW! I like it, thanks. Great job.”
Robert Mendez
AR Corporate Accommodations – Buford, GA
“Thanx for everything!”
Sam Shaveisi
Cord Family Dental Care – Pico Rivera, CA
“Good job!”
Riyadh Hammod MD
South Jersey Gastroenterology Consultants – Vineland, NJ
“I greatly appreciate the quick turnaround. Thanks so much!”
Kerry Benik
Omnia Group – Tampa, FL
“Those sound great. Thanks!”
Tammie Logan
Wagner Meters – Rogue River, OR
“Wonderful service, fast turn around. Thank you again!”
Jeanie Bueermann
FP Transitions LLC – Portland, OR
“Retiring from the phone company and working with production companies for 25 years, I only wanted the best for my company’s message on hold. You delivered as promised. Customer service is number one on my list and obvious it is yours also. I have already had excellent feedback from my clients just one day after I installed it on my phone system. Please give my thanks to the person who her voice is just perfect.”
Ignacio Osorio
Houston Champions Real Estate Group – Houston, TX
“I appreciate your promtness and I will easily refer people to you.”
Kouma Adissou
S.K.A. Services – Brooklyn, NY
“Thanks again. Great customer service in my opinion.”
Cheryl Higgins
LEESON Electric Corp. – Grafton, WI
“Sounds great. Thank you.”
M. Aziz
Pure Beauty Medical Spa – Rancho Santa Margarita, CA
“We could not be happier with our Go On Hold music, script and player. It was a pleasure doing business.”
Jared Morgan
Bradshaw & Weil – Paducah, KY
“I would recommend this service to anyone with a business that has dead air on hold. I’ve received many compliments since this system has been hooked up to our phones.”
Shirleen O.
Christy Concrete Products
“This is a great company. They worked hard to ensure our company’s satisfaction.”
Rebecca Gunderson
Wilson Property Management – Pleasanton, CA
“I think that you did a great job, everything sounded good. I’m very pleased and will happily refer you potential clients in the future. Thanks again,”
Victor Gonzalez
Allied Insurance Group – Davie, FL
“Great company to work with!”
Diana Hahn
Advantage Financial Group – Greencastle, IN
“GO On Hold does a quick job of helping provide professional information about your business while a client is on hold. We would recommend it!”
Cathy McKeever
Bond, Pezzano & Etze – Collegeville, PA
“Very Pleased.”
Bill Allen
Crews “N” II Marine – Jacksonville, FL
“Perfect. Thanks so much!!”
Dave Hatley
Leisure Products – Kingsport, TN
“I am stoked! Can’t wait to get this on the phone system. Really excited. Really easy to do and enjoyed working with you all.”
Jonathan F. Rehberg
Sylacauga Obstetrics and Gynecology – Sylacauga, AL
“Sounds really authentic. I love it. She really knocked it out of the park!….We are good to go.”
Joe M.
Johnny Memphis’ Smokehouse Barbeque – Los Angeles, CA
“Thank YOU for your continued professionalism . It’s always a pleasure doing business with you.”
Elizabeth Albanese
Robert M. Sacks, DDS, PA – Oakhurst, NJ
“Wow. I have gotten lots of good reviews with customers on my new message.”
Albert Rodriguez/VP
Franks Exhaust Warehouse – Edinburg, TX
“It is wonderful. Thank you!”
Brynna London
Teel Plastics – Baraboo, WI
“Thank you so much. It sounds great.”
Erica Haynes
Advanced Orthopedics & Physical Therapy – Warrensville Heights, OH
“GO On Hold provided an excellent product at a very reasonable value.”
Frank Ware
Baker’s Electrical Service – Woodbridge, VA
“Everything worked out great.”
Eric Coskey
DI Group International – Las Vegas, NV
“Thank you!”
Pam Johnson
Dr. Shur Dental – Lynnwood, WA
“Service was very good. Process was very easy.”
Anthony Zacharias
Auto Care East – New York, NY
“Will recommend your product and service to the other companies in our chain.”
Glenn Green
American Concrete – Ankeny, IA
“Very happy with outcome of product!”
Kathy Griffin
Phillips Industrial Services – Goose Creek, SC
“Rich was very helpful and easy to work with. Would recommend your company! Thanks.”
Adrianne Eaves
Turner & Eaves Insurance – Montgomery, AL
“The whole process of Music on Hold was new to us and with the GO On Hold folks it went extremely easy.”
Gary Wester
Lintech – Monrovia, CA
Howard Dixon
Executive Travel Link – Apopka, FL
“Worth every penny. I am very very satisfied.”
Bruce Wilson
Association Services – Livingston, LA
“Wonderful, thank you for your help on this. Let me know if you guys need a testimonial, you were great to work with.”
Mary Ayala
Designer Doors – River Falls, WI
“Staff was not only knowledgeable but very responsive. Turnaround time for completion was exceptional.”
Pamela Garrett
Key Realty School – Las Vegas, NV
“Very fast, accurate service. Pleasure doing buisness.”
Melissa Verdichizzi
Electro Industries/Gauge Tech – Westbury, NY
“The process was quick, and simple. Rich was wonderful. He was always quick to respond to our requests, friendly, and easy to work with. Thank you!!”
Jody Carmona
Absolute Mortgage – Bellevue, WA
“Thanks! You guys rock!”
Johnny Kwan
Roadex America – Hawthorne, CA
“Thank you for a great product and service!”
Vicki Hagan
Action Heating & Cooling – Crossville, TN
“We received the system and it’s working just the way I wanted. Thanks for your help.”
Javed Meghani
Mega Energy – Houston, TX
“That’s perfect! Thank you.”
Ryan Dorchak
Cloverleaf Tavern – Caldwell, NJ
“Thanks Rich! The system works great and I really enjoy it. Our customers like it too. Thanks for your excellent customer service and all your help.”
Sam Pourm
Platinum Car Rental – Los Angeles, CA
“Everthing is working GREAT! We are happy with your services. I will gladly recommend your company in the future. Thank you,”
Maria Diana
Joseph DiBenedetto, D.M.D. – Little Silver, NJ
“Everything is great. I like it. It sounds so much more professional. Thank you for the service – I will definitely recommend your company to others.”
Ingo Schaer
Euro Lights – Tarpon Springs, FL
“I’m impressed with how quickly you turned this around, and especially impressed how quickly you were able to do the correction! We’ll definitely use your services again when the need arises, and I’ll be sure to pass along your name. Best regards,”
Tom Dailey
Tom Dailey Consulting/Valtegrics – Chicago, IL
“We’ve loaded the message onto our system and it sounds great. Again, thanks for all your help and I’ll happily recommend you in the future as my preferred custom on-hold messaging provider to anyone in need of a on hold message. Have a great day!”
Noel McDonnell
Professional Case Management – Denver, CO
“Everything worked perfectly. Thank you very much!”
Carla Quiroga
The CFP Group – McLean, VA
“These are great. Our thanks to you, your staff, and female voice 1.”
Aaron Kellenberger/Director of Admission
Cincinnati Country Day School – Cincinnati, OH
“Everything sounded great. Thank you for your help and prompt service.”
Mark Mullen
Citizens Insurance Agency – Lincolnton, NC
“I meant to give you a call last week, but time got away from me. We received our player last week and I was able to install it in less then 5 minutes. It has been playing with no problems ever since and we have already received positive comments over our last program. Thank you for being so easy to work with and for saving so much of my time!”
Georgette Lake
H.M. Cragg Company – Eden Prairie, MN
“Sounds great!”
Steve Bledsoe
Dakota Pizza Company – Wynnewood, PA
“Thank you also for all your help. It is such a joy doing business with a reputable company. We had several companies to choose from, and we know we made the right choice… It has been our extreme pleasure doing business with you! I have already forwarded your name and info to, without a doubt, another happy customer!!”
Lisa Berndt
Washington County General Surgery – Westerly, RI
“The program is absolutely perfect!! I am very pleased with the script, the music selection and most importantly the selection of the individual who provided their talent to represent our funeral home. The feeling that is portrayed is a replica of how we feel about our services. I am anxious to put this into use on our telephone system. Thank you!!!”
Shawn Wiscombe
Wiscombe Funeral Home – Davis, CA
“Thank you for the good job.”
Walid Jawdeh
Housecap Real Estate/Omega Deli – Temecula, CA
“Sounds great!”
Jodi Bond
Atlanta Classic Tree Service – Alpahretta, GA
“Thank you so much! We greatly appreciate this! I love being put on hold now.”
Holly Chaimov
Parkinson’s Resources of Oregon – Portland, OR
“It’s working great. Thanks very much.”
Yoav Nagar
Sports & Spine Rehabilitation – Valley Village, CA
“I got the on hold message and message player today. It sounds very good on our phone system. I am excited to hear what customers say about it. Thank you.”
Tobias Smith
Holmberg Farms – Lithia, FL
“Just received the MP3 player and installed it. It sounds really good. Our customers will no longer feel abandoned! It’s been good working with you. Best regards,”
Terry Harding
Solar Light Company – Glenside, PA
“Thanks, I am very impressed with the craftsmanship of your work. Make it a great day.”
Rodney Lee
Credit Restoration – Hillside, NJ
“Everything was great. No problems. Thanks for your help. We will be back when we need a revision. Have a great week!”
Dave Boush/General Manager
Flame Enterprises – Frederick, MD
“Thanx for everything you have been great I will refer you to others and will use your services in the future.”
Sam Shaveisi
Cord Family Dental Care – Pico Rivera, CA
“Sounds great! I am really happy with your product and service! – Thanks. I’ll be sure to mention your company when asked.”
David Rolf
Tag Messenger – Tempe, AZ
“Thank you, it was a pleasure working with you. You made it easy and painless. Thanks again.”
Nancy Lopez
Lake Jackson Urology – Lake Jackson, TX
“The CD sounds great. Thanks for your help.”
Bill Schichtel
Heath Funeral Chapel – Lakeland, FL
“Everything has been received and is working fine. It all sounds great!”
Simon March, Director
US Sports Institute – Bound Brook, NJ
“We really appreciate all your help and personal dedication. Please forward our praises to your supervisor. You did a wonderful job, very courteous and professional throughout the whole process.”
James Murphy
Murphy’s Home Services – Destin, FL
“I wanted to share with you that I have received many compliments on my on hold Music from big name clients, they love the English and the Spanish Mix. I am happy that I picked you! On hold, music has been very important in my business, I receive about 100 calls per day sometimes more. I am a small company, but, I don’t sound small with my on hold music device. Thank you! I am very pleased and satisfied with my ON Hold Music. Keep up the good work!”
Ruby Berthelette
Ultimate Transportation – Mesquite, TX
“Thank you so much-it’s perfect!”
Valerie Marlow
Service Sanitation – Gary, IN
“I wanted to thank you for the work that was done for us, we are very happy with the turnout and will definitely recommend your company to someone else when needed.”
Danoush Khairkhah
Velocity Merchant Services – Oak Brook, IL
“I want to take the time to thank you for working with me. It’s always a pleasure to find a business that is trustworthy, dependable, and there for you when you have a question. The player and messages are perfect. They are exactly what I was wanting when I went to google and performed my search. I’ll be glad to talk to anyone about your company and the wonderful service it provided my firm. I can’t thank you enough.”
Tim S. Fulford
Fulford Appraisal Service – Okeechobee, FL
“It’s installed and working on our phones now. Thank you so much for your help!”
Dan Prokop
R E Whittaker Company – New Castle, PA
“It’s installed and working on our phones now. Thank you so much for your help!”
Stephen Wang
Interton – Eden Prairie, MN
“Thanks for being so quick. Trust me, it’s refreshing dealing with someone that understands and practices customer service!”
Dave Knorr
Homestead Mortgage – Harrisburg, NC
“Thanks, it sounds great!”
Henry Lavarnway
South Central Texas Primary Care – San Antonio, TX
“The messages and the auto-attendant sounds great….thanks for all of your assistance with our project.”
Kevin Barineau, President/GM
GNR Health Systems (Ocala, FL)
“Received the system today. It was a snap to connect to our phone system and is now in use. Thanks. This is a great product.”
Clarence Perry (VP)
Steiner Security Services – Oak Lawn, IL
“It is perfect. We love it. Thank you so much for getting it to us so quickly. It has been an absolute pleasure working with you and your company on this project. I look forward to a long and successful future between our companies. Thank you,”
Jennifer Settle
“Works great. Definitely using your company again.”
Nick Noonan
The Neon Edge, Winslow, NJ
“It was really good to have a vendor follow through on each and every promise made during the sales presentation. I am extremely happy with your product.”
Bill Enders, Owner
Pest Enders, Inc. – Des Plaines, IL
“Thank you to you and your staff. We love it!!”
Joe Devine
Olympic Logistics Services, Inc. – Wheaton, IL
“You were wonderful to work with and the total length of time from start to finish was remarkable – Thank you.”
DeAnna Walden
American Residential Funding – Temecula, CA
“We don’t leave people on hold very long – service is very important in this business. However, since having acquired our on hold message, we have noticed they tend to be more relaxed when we get back to their call. We don’t want our customers to feel like we closed the door on them.”
Connie Morrill
State Farm Insurance – Clackamas, OR
“You did a great job and your company was very easy to work with. Thank you.”
Paula Upham, Office Manager
Center for Chiropractic & Pain Rehabilitation – Portland, OR
“You do good work. Actually, excellent.”
Peter Goldsmith, Owner
LISTnet – Great River, NY
“Image is everything for our company and we feel strongly that this production will give our customers just the right impression of our company. GO On Hold went the extra mile to make sure we received exactly what we wanted!”
Irisa Barry
Music & Movies By Mastercraft – San Diego, CA
“We have used your service for 12 years now and I am still amazed how many inquiries we get for the products we advertise on hold. We are adding new product lines all the time and this is one of the best ways to get the message out to our clientele. Thanks.”
Tim Erwin, VP of Customer Relations
Rentrak Corp – Portland, OR
“We think GO On Hold is the best in the industry – Excellent service and a pleasure to work with. We would recommend you to anyone. Thanks for all your help. Best Regards,”
April McNeil
HÅG, Inc. – Greensboro, NC
“After being in the hospitality business for 17 years, it was a pleasure to find a product that was easily integrated into our phone system at a very reasonable price. The service from sales to implementation has been first rate. Thank you!”
Jerry Christensen, General Manager
Courtyard by Marriott Portland North Harbour – Portland, OR

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