Why Does My Cell Phone Break Up When I Hear On Hold Music?
The codecs and processing routines on mobile phones is optimized toward human speech. Any sound not recognized as speech (i.e. music) is minimized to ...
Your Website Looks Great But Don’t Neglect Your Phone
The Internet has changed the way we do business, yet most of your customers still reach your business by phone.
Human nature is what it is and we wan...
On Hold Breaking Point: New Study Reveals Stress Levels Soar For Callers Waiting At Least 5 Minutes
Researchers in the U.K. polled people to find out when their frustration kicked in after being placed on hold. They found it happens between five and...